The Incident
Every company using AI will have an incident. Nobody budgets for the bad day - the bad day does not care. The teams that survive it are the ones with a plan, a record, and the discipline to preserve evidence. This is the capstone: the day it happens to you.
20 minutes. A live incident, a response lab, and 12 judgment calls. A safety score that follows you.
Before you start
- One real incident, played as decisions - no slides, no lectures.
- About 20 minutes, one sitting - leave early and you start over.
- You make timed choices; your score changes with your decisions.
- You get a safety score with feedback on every decision - never a leaderboard, never your name.
- Your firm sees completion evidence - never your answers. Teammates never see your score.
- Finish and you get a certificate with a unique ID anyone can verify.
This module is included with team access.
Module 1 stays free. Modules 2-14 open with team access.
See team accessThe error costs you clients. The response costs you the firm.
Across the public record - enforcement actions, lawsuits, and front-page incidents - one pattern repeats: organizations are punished as much for the response as for the failure. Missing records, undeclared tools, and 'we deleted it' turn a fixable error into a sanction.
The question is never 'did something go wrong.' Regulators, lawyers, clients, and insurers all ask the same thing: 'show us what happened, what you did, and what changed.' A same-day incident record, preserved evidence, client correction, and a root-cause review are the answer sheet.
This capstone is the muscle memory: contain, preserve, record, notify, remediate - in that order, in the first hours, in writing.
2:02 PM. A client report is wrong - and three clients have it.
You are Alex, the ops lead. A vendor AI tool fabricated figures in a client report. Everyone is looking at you.
YOUR SCREEN
Next: the first decision - the tool, the evidence, and who's told - then the incident log lab, then 12 response calls.
2:02 PM. The error is confirmed. The tool is still enabled for all staff. First move?
2:10 PM. A team lead says: 'Delete the outputs so we can see what it did fresh.'
3:30 PM. Three clients got bad reports. Someone suggests waiting to see if they notice.
Flag the response failures.
Select every item that is a response failure - evidence destruction, no containment, silence, no record. Then check your work.
Make the response call.
SAFETY
101
This certifies that
has completed Module 12 - The Incident: contain, preserve, record, notify, remediate on with a safety score of /100 in of active time.
Safety score - response: how your decisions held up, graded 0-100.
Objective: Contain, preserve, record, notify, and remediate an AI incident - in that order.
Seat time ~10-25 minutes. Verify this certificate at aisafety101.com/verify.
Evidence on record: decision history, lab accuracy, sprint calls, knowledge check. This certificate ID verifies in your firm's admin report. A team certificate issues when every enrolled employee completes all 14 modules.
Your one rule to keep: contain the tool, preserve the evidence, start the record, notify honestly, remediate to root cause - in writing, in the first hours.
Course complete. One reflex: slow the moment down, verify before you trust, write it down. The certificate is the receipt. The reflex is the point.