The Incident
Any firm using AI should be prepared for something to go wrong. Incidents rarely arrive on schedule - a response plan has to exist before one does. The teams that survive it are the ones with a plan, a record, and the discipline to preserve evidence. This is the capstone: the day it happens to you.
20 minutes. A live incident, a response lab, and 12 judgment calls. A safety score with feedback on every decision.
Before you start
- A realistic capstone built from documented incident and enforcement patterns - played as decisions, not lectures.
- About 20 minutes, one sitting - leave early and you start over.
- You make timed choices; your score changes with your decisions.
- You get a safety score with feedback on every decision - never a leaderboard, never your name.
- Your firm sees completion evidence - never your answers. Teammates never see your score.
- Finish and you get a certificate with a unique ID anyone can verify.
Free for everyone. All 18 drills are free - finish and you get a verifiable certificate.
The error costs you clients. The response costs you the firm.
Across the public record - enforcement actions, lawsuits, and front-page incidents - one pattern repeats: a failed response turns a fixable error into a sanction. Missing records, undeclared tools, and 'we deleted it' are how an incident creates a second problem - when the firm cannot contain it, preserve information, or document what it did.
The question is never 'did something go wrong.' Regulators, lawyers, clients, and insurers all ask the same thing: 'show us what happened, what you did, and what changed.' A day-one incident record, preserved evidence, client correction, and a root-cause review are the answer sheet.
This capstone is the muscle memory: contain, preserve, document, assess notification and correction obligations, and remediate - starting in the first hours, in writing, with workstreams that overlap.
2:02 PM. A client report is wrong - and three clients have it.
You are Alex, the ops lead. A vendor AI tool fabricated figures in a client report. Everyone is looking at you.
YOUR SCREEN
Next: the first decision - the tool, the evidence, and who's told - then the incident log lab, then 12 response calls.
2:02 PM. The error is confirmed. The tool is still enabled for all staff. First move?
2:10 PM. A team lead says: 'Delete the outputs so we can see what it did fresh.'
3:30 PM. Three clients got bad reports. Someone suggests waiting to see if they notice.
Flag the response failures.
Select every item that is a response failure - evidence destruction, no containment, silence, no record. Then check your work.
Make the response call.
SAFETY
101
This certifies that
has completed Module 12 - The Incident: contain, preserve, record, notify, remediate on with a safety score of /100 in of active time.
Safety score - response: how your decisions held up, graded 0-100.
Objective: Contain, preserve, document, assess notification and correction obligations, and remediate an AI incident - with overlapping workstreams.
Seat time ~10-25 minutes. Verify this certificate at aisafety101.com/verify.
Evidence on record: module completion, seat time, final score, and certificate ID. This certificate ID verifies in your firm's admin report. A team certificate issues when every enrolled employee completes the full curriculum.
Your one rule to keep: contain the tool, preserve the evidence, start the record, notify honestly, remediate to root cause - in writing, in the first hours.
Course complete. One reflex: slow the moment down, verify before you trust, write it down. The certificate is the receipt. The reflex is the point.